TV setup guides

This page will provide instructions for performing an auto channel program for popular brands of televisions

NOTE:
The steps to perform this procedure may be different depending on your TV model. ALWAYS refer to the User's Guide for your specific TV for complete information.

If the set-up didn't work properly please refer to the compatibility information 

SONY SAMSUNG
      LG    INSIGNIA

Step 1:
Press the Menu or Setup button on your remote.

Step 2:
When the menu opens, choose the Settings option.

Step 3:
Navigate to the Set‐Up or Settings menu (usually has an icon of a toolbox) and select it.

Step 4:
Choose the Digital Set‐Up option (on some TVs, you may not need to select this option).

Step 5:
In the Digital setUp screen, select the Digital Tuning option. You may need to press the UP button on your remote to get it. The icon is for it may look like a wrench.

Step 6:
Select Digital Auto Tuning and begin the tuning process. If prompted, choose Cable as your TV.

Step 7:
Connection Type. This may take some time to complete.

Canceling this process will result in missing channels

Step 1:
With the remote, press “Menu” and use UP or DOWN to highlight the Channel Menu and press “Enter.”

Step 2:
Press DOWN to select “Auto Program,” and then press “Enter.”

Step 3:
Press DOWN to select “Cable” and press “Enter.”

Step 4:
Select the “STD” for Analog and press “Enter.” Repeat this step for Digital.

Step 5:
Press “Enter” one more time to start scanning. This process may take up to 10 minutes to complete.

Step 6:
When the process is complete, press “Ok/Enter” to begin watching TV.

Step 1:
Press the Home or Menu button on the remote.

Step 2:
Select Setup or Settings.

Step 3:
Select Channel.

Step 4:
Select Auto Tuning or Auto Program.

Step 5:
Select Start.

Note:
It is important to allow the device to completely scan to 100%.
If the device is not allowed to search for all available stations, some could be missing from the channel list.

Step 1:
Using the remote, press “TV Menu”, then press LEFT or RIGHT to highlight the “Channel” icon. The “Channel” menu appears.

Step 2:
Press DOWN to access the “Channel” menu.

Step 3:
Press UP or DOWN to highlight “Auto Channel Search”, then press LEFT or RIGHT. The “Auto Search” menu opens.

Step 4:
Press UP or DOWN to highlight “Cable”.

Step 5:
Press “OK/ENTER” to start scanning. This process may take up to 10 minutes to complete.

Step 6:
When the process is complete, press “Ok/Enter” to begin watching TV.

TV Compatibility Information

Problem: Missing Channels due to QAM compatibility

Description & Troubleshooting: 
To receive all TV channels available in your apartment, your  TV needs to have QAM tuner capability.

 What is a QAM tuner and how do we know if the TV has one?
A QAM tuner allows the TV to tune to digital or HD channels. Most, but not all, TV’s that were made after 2006 have a QAM tuner built in.

You can search online by make/model of the TV or reference the TV’s owner’s manual for specific model information related to what type of tuner is present in the TV.

An example of what the manual may say if the TV has a QAM tuner:
“Built in digital tuner (ATSC/Clear QAM)”, or “NTSC/QAM“ • Additionally, if your TV remote has the (.) or (-) symbol button for easy tuning or is able to display channels such as 5.2 or 5-2, your TV likely has a QAM tuner.

An example of what the manual may say if the TV does NOT have a QAM tuner:
 “ATSC / NTSC Tuner” (there will be no mention of QAM)

Televisions that, depending on model, may be missing the QAM tuner:
 Apex • Dynex • Element • Haier • Seiki • Sylvania • Sceptre • HiSense • Proscan • RCA • Westinghouse
If you are choosing one of these brands, please verify that the model has a QAM tuner.
Please be advised that less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to tune all of the channels. We have found this to be true on certain models of bargain brands such as Apex, Dynex, and Sylvania.

 Solution:
If the resident has a non-QAM compatible TV, they can choose to buy a QAM Tuner from Synergy. Please refer to upgrade forms for more information. 

TV Upgrade options

For further help: